{"id":79269,"date":"2023-03-08T15:34:07","date_gmt":"2023-03-08T15:34:07","guid":{"rendered":"https:\/\/tm-group.com\/okategoriserad\/attended-rpa-forbedrer-kundeoplevelsen\/"},"modified":"2026-02-03T15:38:29","modified_gmt":"2026-02-03T15:38:29","slug":"attended-rpa-forbedrer-kundeoplevelsen","status":"publish","type":"post","link":"https:\/\/www.tm-group.dk\/sv\/contact-customer-center-sv\/attended-rpa-forbedrer-kundeoplevelsen\/","title":{"rendered":"Attended RPA forbedrer kundeoplevelsen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"79269\" class=\"elementor elementor-79269 elementor-66392\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-133ac77a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-eae-slider=\"52562\" data-id=\"133ac77a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72ac4a3d\" data-eae-slider=\"44650\" data-id=\"72ac4a3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bc27fe8 elementor-widget elementor-widget-heading\" data-id=\"4bc27fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Attended RPA forbedrer kundeoplevelsen <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ad9be6 elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"8ad9be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-35fe144 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.tm-group.dk\/sv\/2023\/03\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>mars 8, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-e58f201 elementor-section-boxed elementor-section-height-default 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class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-552a4d2 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.tm-group.dk\/sv\/2023\/03\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>mars 8, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-c42cac3 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tags\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.941 225.941L286.059 14.059A48 48 0 0 0 252.118 0H48C21.49 0 0 21.49 0 48v204.118a48 48 0 0 0 14.059 33.941l211.882 211.882c18.744 18.745 49.136 18.746 67.882 0l204.118-204.118c18.745-18.745 18.745-49.137 0-67.882zM112 160c-26.51 0-48-21.49-48-48s21.49-48 48-48 48 21.49 48 48-21.49 48-48 48zm513.941 133.823L421.823 497.941c-18.745 18.745-49.137 18.745-67.882 0l-.36-.36L527.64 323.522c16.999-16.999 26.36-39.6 26.36-63.64s-9.362-46.641-26.36-63.64L331.397 0h48.721a48 48 0 0 1 33.941 14.059l211.882 211.882c18.745 18.745 18.745 49.137 0 67.882z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/tm-group.se\/sv\/category\/contact-customer-center-sv\/\" class=\"elementor-post-info__terms-list-item\">Contact Center<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2734d4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d2734d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4dce325a\" data-eae-slider=\"70091\" data-id=\"4dce325a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3067f2c\" data-eae-slider=\"62482\" data-id=\"3067f2c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e6fd6a4 elementor-widget elementor-widget-spacer\" data-id=\"2e6fd6a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35cef685 elementor-widget elementor-widget-heading\" data-id=\"35cef685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Forbedr kundeoplevelsen i dit callcenter med attended RPA og RDA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3490da7f elementor-widget elementor-widget-text-editor\" data-id=\"3490da7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nutidens forbrugere forventer en personlig, ubesv\u00e6ret og god kundeoplevelse, n\u00e5r de ringer til dit kundecenter \u2013 intet mindre.<\/p><p>Hvis du skal komme forventningerne i m\u00f8de kr\u00e6ver det, at dine servicemedarbejdere kan l\u00e6gge al fokus p\u00e5 kunden og skabe en god kundeoplevelse. Det kan godt v\u00e6re en sv\u00e6r disciplin, n\u00e5r du samtidig skal finde data frem og v\u00e6re til stede nu og her.<\/p><p>Men det er alligevel s\u00e5dan, proceduren er i mange callcentre \u2013 med risiko for at deres AHT bliver lang, og kunden utilfreds.<\/p><p>Men hvordan undg\u00e5r du s\u00e5 det?<\/p><p>Jo, en l\u00f8sning kan v\u00e6re at f\u00e5 hj\u00e6lp fra RPA og RDA, s\u00e5 du kan automatisere processerne. Det er netop, hvad vi har fokus p\u00e5 i dette blogindl\u00e6g. L\u00e6s bare med.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64c5d8a7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"64c5d8a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d9d1cf elementor-widget elementor-widget-heading\" data-id=\"29d9d1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvad er attended RPA og RDA?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-169a3fa7 elementor-widget elementor-widget-text-editor\" data-id=\"169a3fa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For at forst\u00e5 hvordan attended RPA og RDA kan hj\u00e6lpe dig i kundecenteret, skal vi f\u00f8rst sl\u00e5 fast, hvad det egentligt betyder. Her skal vi holde tungen lige i munden, for det kan blive en smule komplekst.<\/p><p>\u00a0<\/p><ul><li>Kort fortalt er <strong>RPA (Robotic Process Automation)<\/strong> en software, som muligg\u00f8r automatisering af processer, og som kan fungere uafh\u00e6ngigt af mennesker. Du kan fodre den med opgaver, og s\u00e5 k\u00f8rer den igennem de forskellige programmer og klarer det hele selv.<\/li><li>P\u00e5 den anden side har vi <strong>RDA (Robotic desktop automation)<\/strong> \u2013 ogs\u00e5 kendt som attended automation eller attended RPA. Det er en robot p\u00e5 medarbejderens desktop, som kan hj\u00e6lpe den enkelte medarbejder. Med RDA f\u00e5r du det bedste fra begge verdener: Den menneskelige interaktion og den digitale softwarerobot. Mikset mellem de to giver store muligheder for blandt andet <a href=\"https:\/\/tm-group.com\/contact-and-call-center\/\">kundecentre<\/a>.<\/li><\/ul><p><br \/>RDA kan tage sig af nogle af medarbejderens hverdagsopgaver. Det kan b\u00e5de v\u00e6re at fjerne gentagne opgaver, indtaste og kopiere data, men ogs\u00e5 at guide dig, s\u00e5 du kan fokusere p\u00e5 kunden. Med <a href=\"https:\/\/tm-group.com\/rda-and-rpa-robotic-software\/\">attented RDA<\/a> kan robotten derfor interagere med dig.<\/p><p>Den er der altid. Den ser hvad du laver, kommenterer p\u00e5 det, laver forslag til dit n\u00e6ste skridt, g\u00f8r dig opm\u00e6rksom p\u00e5, hvad du missede og lader dig ikke komme videre, f\u00f8r du udfylder det hele korrekt.<\/p><p>Alts\u00e5 en slags digital assistent, om man vil.<\/p><p>Det betyder, at servicemedarbejderen kan have fokus p\u00e5 kunden i stedet for at skulle bruge den velkendte s\u00e6tning: \u201dGiv mig liiiige to minutter, imens jeg sl\u00e5r din information op\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a6b83 elementor-widget elementor-widget-image\" data-id=\"7a6b83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/19.11.2021_2-scaled.jpg\" title=\"contact center agent working much faster and better with the help of attended automation\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5138ae elementor-widget elementor-widget-text-editor\" data-id=\"d5138ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"ui-provider vf b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Kundeservicemedarbejderen arbejder meget hurtigere og bedre med hj\u00e6lp fra attended automation.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1716b00c elementor-widget elementor-widget-heading\" data-id=\"1716b00c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kom de typiske udfordringer i fork\u00f8bet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-576fb156 elementor-widget elementor-widget-text-editor\" data-id=\"576fb156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Der findes et hav af udfordringer i kunde- og callcenter-branchen. Det kan v\u00e6re alt fra valg af software til krav om en kort AHT.<\/p><p>Vi hvis dykker ned i det f\u00f8rstn\u00e6vnte, ser vi, at det typisk er dyrt at k\u00f8be det helt store software-setup. Men det kan samtidig v\u00e6re sv\u00e6rt at arbejde med en masse sm\u00e5 programmer og f\u00e5 dem til at arbejde sammen.<\/p><p>Her kommer RPA ind i billedet igen. Den kan v\u00e6re med til at forbinde de mange programmer til hinanden og digitalisere din forretning p\u00e5 en helt ny m\u00e5de.<\/p><p>Samtidig str\u00e6ber de fleste callcentre efter:<\/p><ul><li>konstant optimering af processer og effektivitet<\/li><li>\u00f8get salg og opsalg<\/li><li>en kort AHT (tid med den enkelte kunde)<\/li><li>reducering af onboarding- og opl\u00e6ringstid<\/li><li>medarbejder- og kundetilfredshed.<\/li><\/ul><p>Det er alle udfordringer, som attended RPA og RDA kan underst\u00f8tte og komme i fork\u00f8bet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68d38605 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"68d38605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b30fdcc elementor-widget elementor-widget-heading\" data-id=\"1b30fdcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvordan kan attended RPA-automatisering s\u00e5 hj\u00e6lpe kundecentre?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2530ded8 elementor-widget elementor-widget-text-editor\" data-id=\"2530ded8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Helt konkret betyder det, at softwarerobotten kan:<\/p><ol><li>\u00f8ge medarbejderoms\u00e6tning<\/li><li>reducere AHT<\/li><li>skabe h\u00f8jere servicekvalitet og bedre kundeservice.<\/li><\/ol><p>Lad os lige dykke ned i de forskellige fordele nedenfor:<\/p><p><strong>1. \u00d8get medarbejdertilfredshed<\/strong><\/p><p>Langt de fleste arbejdspladser har mange rutinem\u00e6ssige arbejdsopgaver. Automatisering kan hj\u00e6lpe med disse typer af opgaver og frig\u00f8re medarbejdere, s\u00e5 de kan udf\u00f8re mere komplekse og interessante opgaver.<\/p><p>Det betyder, at den enkelte medarbejder bliver gladere for sit arbejde. Alle de kedelige opgaver fjernes, alle de menneskelige fejl (som alle beg\u00e5r) fjernes og deres hverdag forenkles.\u00a0<\/p><p><strong>2. Reducering af AHT<\/strong><\/p><p>Et af de m\u00e5l, som langt de fleste kundecentre har, er at have en lav AHT og alts\u00e5 bruge s\u00e5 lidt tid med hver kunde som muligt. Men hvordan g\u00f8r man det uden at skade kvaliteten af den leverede service?<\/p><p>Med hj\u00e6lp fra automatiseringssoftware, som findes direkte i medarbejderens desktop, kan han\/hun udf\u00f8re opgaverne meget hurtigere og samtidig \u00f8ge kvaliteten.<\/p><p><strong>3. H\u00f8jere servicekvalitet og bedre kundeservice<\/strong><\/p><p>Netop kvaliteten spiller en stor rolle, n\u00e5r det g\u00e6lder service. En kundecentermedarbejder skal bruge tid p\u00e5 at finde information, alt imens han\/hun taler med kunder p\u00e5 samme \u00e9n og samme tid. Det g\u00f8r det sv\u00e6rt at levere den bedste kundesupport.<\/p><p>Automatisering kan hj\u00e6lpe medarbejderen ved at komme med underst\u00f8ttende information og indhold til desktoppen \u2013 og dermed guide dig hele vejen igennem. P\u00e5 den m\u00e5de er kunden garanteret det rigtige svar i det f\u00f8rste opkald, hvilket b\u00e5de g\u00f8r medarbejderen og kunden mere tilfreds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ae81c2 elementor-widget elementor-widget-image\" data-id=\"41ae81c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tm-group.com\/wp-content\/uploads\/2023\/03\/30.10.21_4-scaled.jpg\" title=\"Attended automation is a workforce multiplier\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a56012c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7a56012c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-175fc4a8 elementor-widget elementor-widget-heading\" data-id=\"175fc4a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hvordan kan attended RPA se ud i praksis?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c026135 elementor-widget elementor-widget-text-editor\" data-id=\"7c026135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Lad os tage et eksempel p\u00e5, hvordan attended RPA og RDA kan se ud. Det kunne fx v\u00e6re et kundecenter til en internetudbyder.<\/p><ul><li>Hvis en kunde fx ringer til sin internetudbyder for at brokke sig over internettet, vil medarbejderen tage telefonen, og RPA-softwaren vil f\u00e5 al information om kunden til at poppe op p\u00e5 sk\u00e6rmen. <br \/><br \/><\/li><li>Hvis der er et problem med internettet i netop kundens omr\u00e5de, vil det komme op p\u00e5 medarbejderens sk\u00e6rm. S\u00e5 kan du komme kunden i fork\u00f8bet og sige, at det er et generelt problem i det omr\u00e5de, og at det bliver fikset senere i dag. <br \/><br \/><\/li><li>Inden du som kundemedarbejder overhovedet har n\u00e5et at snakke med kunden, kan du derfor sige: \u201dHej Peter, er der noget i vejen med dit internet? Det har jeg en l\u00f8sning p\u00e5\u201d.<br \/><br \/><\/li><li>N\u00e5r du som servicemedarbejder snakker med kunden, vil softwaren samtidig opfange dele af samtalen og finde forskellige m\u00f8nstre i m\u00e5den, det bliver gjort p\u00e5. <br \/><br \/><\/li><li>Hvis kunden s\u00e5 er utilfreds, kan softwaren derfor genkende kundens tonefald og brug af ord \u2013 og komme med en l\u00f8sning. Det kunne fx v\u00e6re en rabat p\u00e5 internetregningen. P\u00e5 den m\u00e5de fors\u00f8ger den at hj\u00e6lpe dig til at ende samtalen i en positiv tone.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e09adc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e09adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3321986 elementor-widget elementor-widget-heading\" data-id=\"3321986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F\u00e5 en specialist til at se p\u00e5 dit setup \u2013 kvit og frit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d67d55e elementor-widget elementor-widget-text-editor\" data-id=\"d67d55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Der er ingen tvivl om, at RPA-l\u00f8sninger vil optimere processerne i langt de fleste kundecentre \u2013 uanset hvilken form for setup du har lige nu. Hos TM Group leverer vi netop attended RPA og hj\u00e6lper med automatisering af processer hos flere store virksomheder.<\/p><p>Vil du have en specialist til at se p\u00e5, hvordan dine processer kan forbedres? S\u00e5 book et live discovery-m\u00f8de. Her tager en af vores dygtige specialister ud til din virksomhed og sidder sammen med medarbejderne for at se, hvordan de arbejder. Med vores enorme viden og erfaring, kigger vi p\u00e5, hvordan lige netop din proces kan forbedres.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d46daba elementor-align-right elementor-widget elementor-widget-button\" data-id=\"d46daba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.tm-group.dk\/sv\/blogg\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go back to our blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-454e7c47\" data-eae-slider=\"17306\" data-id=\"454e7c47\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-a9310b2 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"35096\" data-id=\"a9310b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-610a61b elementor-widget elementor-widget-menu-anchor\" data-id=\"610a61b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"bookdemo\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f1a03 elementor-widget elementor-widget-heading\" data-id=\"d2f1a03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Har du nogle sp\u00f8rgsm\u00e5l til denne artikel?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-89db827 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"70796\" data-id=\"89db827\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a87368 elementor-widget elementor-widget-text-editor\" data-id=\"1a87368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Udfyld formularen og vi kontakter dig muligst muligt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0f906f3 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"69951\" data-id=\"0f906f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c2396 elementor-widget elementor-widget-html\" data-id=\"a7c2396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"3002595\",\r\n    formId: \"dedf2c66-3dae-40da-b875-22791a41f5b1\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2c88a92 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"17343\" data-id=\"2c88a92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f595011 e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"76187\" data-id=\"f595011\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9c29ec elementor-widget elementor-widget-heading\" data-id=\"b9c29ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explore more<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-810c059 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"64076\" data-id=\"810c059\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6f19a6a e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"53077\" data-id=\"6f19a6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec70340 elementor-widget elementor-widget-heading\" data-id=\"ec70340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Communication Record Keeping &amp; Archiving<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ac21d1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0ac21d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tm-group.dk\/sv\/record-keeping-och-arkivering\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9a24e4f e-ecs-flex e-flex e-con-boxed e-con e-child\" data-eae-slider=\"71925\" data-id=\"9a24e4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b4b24 elementor-widget elementor-widget-heading\" data-id=\"b4b4b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voice Analytics &amp;  Transcription<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1de1ff elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d1de1ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tm-group.dk\/sv\/voice-analytics-och-transcription\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">L\u00e6s mere<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0f9c4cd e-con-full e-ecs-flex e-flex e-con e-child\" data-eae-slider=\"56995\" data-id=\"0f9c4cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element 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Hvis du skal komme forventningerne i m\u00f8de kr\u00e6ver det, at dine servicemedarbejdere kan l\u00e6gge al fokus p\u00e5 kunden og skabe en [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":80952,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[325],"tags":[326,328,330],"class_list":["post-79269","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-customer-center-sv","tag-automation-sv","tag-customer-center-sv","tag-rda-rpa-sv"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Attended RPA forbedrer kundeoplevelsen - TM Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tm-group.dk\/sv\/contact-customer-center-sv\/attended-rpa-forbedrer-kundeoplevelsen\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Attended RPA forbedrer kundeoplevelsen - TM Group\" \/>\n<meta property=\"og:description\" content=\"Attended RPA forbedrer kundeoplevelsen Share article Forbedr kundeoplevelsen i dit callcenter med attended RPA og RDA Nutidens forbrugere forventer en personlig, ubesv\u00e6ret og god kundeoplevelse, n\u00e5r de ringer til dit kundecenter \u2013 intet mindre. Hvis du skal komme forventningerne i m\u00f8de kr\u00e6ver det, at dine servicemedarbejdere kan l\u00e6gge al fokus p\u00e5 kunden og skabe en [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tm-group.dk\/sv\/contact-customer-center-sv\/attended-rpa-forbedrer-kundeoplevelsen\/\" \/>\n<meta property=\"og:site_name\" content=\"TM Group\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-08T15:34:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-03T15:38:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tm-group.dk\/wp-content\/uploads\/2023\/03\/Article-cover-attended-rpa.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1640\" \/>\n\t<meta property=\"og:image:height\" content=\"924\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Caio Garcia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Skriven av\" \/>\n\t<meta name=\"twitter:data1\" content=\"Caio Garcia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tm-group.dk\\\/sv\\\/contact-customer-center-sv\\\/attended-rpa-forbedrer-kundeoplevelsen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tm-group.dk\\\/sv\\\/contact-customer-center-sv\\\/attended-rpa-forbedrer-kundeoplevelsen\\\/\"},\"author\":{\"name\":\"Caio Garcia\",\"@id\":\"https:\\\/\\\/tm-group.com\\\/sv\\\/#\\\/schema\\\/person\\\/f8521e6c2010d7416700075bb1de0ad6\"},\"headline\":\"Attended RPA forbedrer kundeoplevelsen\",\"datePublished\":\"2023-03-08T15:34:07+00:00\",\"dateModified\":\"2026-02-03T15:38:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tm-group.dk\\\/sv\\\/contact-customer-center-sv\\\/attended-rpa-forbedrer-kundeoplevelsen\\\/\"},\"wordCount\":1244,\"publisher\":{\"@id\":\"https:\\\/\\\/tm-group.com\\\/sv\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tm-group.dk\\\/sv\\\/contact-customer-center-sv\\\/attended-rpa-forbedrer-kundeoplevelsen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tm-group.dk\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/Article-cover-attended-rpa.png\",\"keywords\":[\"Automation\",\"Customer Center\",\"RDA &amp;RPA\"],\"articleSection\":[\"Contact Center\"],\"inLanguage\":\"sv-SE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tm-group.dk\\\/sv\\\/contact-customer-center-sv\\\/attended-rpa-forbedrer-kundeoplevelsen\\\/\",\"url\":\"https:\\\/\\\/www.tm-group.dk\\\/sv\\\/contact-customer-center-sv\\\/attended-rpa-forbedrer-kundeoplevelsen\\\/\",\"name\":\"Attended RPA forbedrer kundeoplevelsen - 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