Contact & Call Center Solutions
Automate the manual work, act smarter, respond faster,
and deliver better customer experiences
Our partners
Ensure Exceptional Customer & Agent Experience
Omnichannel
Record & monitor voice, video, emails, chats, financial messaging, traders & orders.
Flexible Deployment
Custom-tailored solution, in the cloud or on-prem, private or public.
Secure
Institutional grade data security, availability, confidentiality, processing integrity, and privacy.
Regulation Driven
Technical development to meet the ever-changing regulations
Our Products
Agent Assist (Deepdesk)
Enhance your customers’ experience and build lasting relationships with Deepdesk.
Our platform helps your agents type up to 50% faster with autocomplete and data-filling features, so they can handle more inquiries in less time. Enjoy improved customer satisfaction, increased agent productivity, and competitive advantage.
Try Deepdesk today and work faster, smarter, and more efficiently.
Process Automation
Want to take your contact center to the next level? With our contact center automation solutions, you can empower your agents to focus on what really matters – building relationships with your customers.
Contact center automation software acts as an extended workforce and personal assistant, streamlining processes, enhancing customer experiences, and helping agents achieve their fullest potential.
With attended automation, for example, it’s all done in real-time, so you can seize every opportunity and make the most of every interaction, and your agents will enjoy:
- More time for human interactions
- Increased efficiency and productivity
- Enhanced customer experiences and loyalty
Request a Meeting
Unlock the potential of your team, turn insights into results, and streamline service delivery.
Workforce Management (WFM)
Empower your contact center agents to reach new heights with our workforce management system.
Anticipate demands with AI-powered forecasts, optimize your workforce, and identify performance gaps with omnichannel recording. Real-time coaching ensures agents deliver exceptional customer experiences.
You’ll enjoy the increased engagement, efficiency, productivity, and customer satisfaction.
Don’t wait to unlock your team’s potential – contact us now!
Interaction Analytics
Stop with the guessing work!
Make your data useful and turn insight into a better customer experience. Speech analytics helps you create a data-driven culture, delivering smarter and faster customer experiences.
Use analytics on every interaction in real-time to identify issues, and opportunities and act based on data.
Try NICE’s interaction analytics today and exceed your customers’ expectations.
Communications Recording
Contact Center Call Recording is and has been a vital part of many contact and call centers in the world for many years. Call recording is being used for both quality management and for compliance purposes – often with the two overlapping and coherent.
A call recording software should record both the audio and the screen activity, to give the best picture of the interaction between the agent and the customer.
CX-specialist
Mød en af vores CX-specialister, og find nye måder at levere fantastiske kundeoplevelser på.
Nogle gange er det godt at have en outsider med over 15 års erfaring i at stå i spidsen for implementering af software til kontaktcentre.
Talk to an Expert
Emil Holmberg
Sales Director
Let our team of experts assist you with your company challenges. We can show you how modern technologies can help your company save on operational, compliance, and risk costs.
+45 30108772
